Waiter / Waitress

I.  INTRODUCTION:

This position is located at the Morale, Welfare and Recreation (MWR) Department; Commander, Navy Installations Command (CNIC) aboard Naval Station, Guantanamo Bay, Cuba. The primary responsibilities of this position is to serve food to customers at tables and dining facilities

II. MAJOR DUTIES AND RESPONSIBILITIES:

  • Performs necessary preparations in assigned area prior to opening the dining room such as: setting the tables with cloths, silverware, glasses, condiments, napkins and decorations.
  • Takes order from customer, enter into system, and serves customers in a timely manner. Follows up after food is delivered to table to ensure satisfaction and address any needs and additional requests.
  • Process payments using a cash register, point-of-sale system or manual tracking of payments. Also responsible for handling credit card information in a confidential manner.
  • Must be familiar with the menu for the day, offer suggestions if requested, record desired selections from guests and turn in the order for preparation to the kitchen.
  • When meal is completed, clears and cleans table and the immediate area, and resets the table in preparation for the next guests.
  • Answers questions about facilities and/or menus and when appropriate, make suggestions.
  • Ensure customers are attended to promptly and addresses any customer service issues.
  • Perform related duties in maintaining and cleaning work area.
  • May be expected to pack to-go orders and cash out dine-out customers. Will ensure that the order is correct and all requested/expected accessories (such as napkins, plastic ware, seasonings, etc.) are included before the order leaves the facilities.
  • Performs other related duties as assigned.

 

III MINIMUM REQUIREMENTS:

Knowledge gained through pertinent job experience enabling the incumbent to demonstrate outstanding customer service skills and to competently take and fulfill orders, in person or by phone. At least one (1) year of wait staff or food service worker experience is required.

  • Knowledge of simple math calculations in order to tabulate checks.
  • Willingness to build and sustain a positive rapport with customers, co-workers, and management.
  • Ability and willingness to follow directions and carry out tasks as instructed by leads, supervisor/management.
  • Ability to accurately take orders and answer questions from customers, over the phone and in person.
  • Must be able to adhere to department specific dress code.
  • Must have the ability to tactfully meet, greet, and serve all types of customers and recognize intoxicated patrons when serving alcohol and ask for assistance from management.
  • Skill in proper table settings techniques.
  • Skill to serve beverages and meals in the proper manner and sequence.
  • Ability to read and write standard American English is required.
  • Ability to communicate effectively both orally and in writing using standard American English is required.

 

EVALUATION: Candidates will be evaluated on quality and nature of the experience pertinent to the position.  Application must show sufficient knowledge, skills and abilities to perform the full range of duties of a waiter / waitress. 

Applicants are STRONGLY encouraged to address the above job requirements and submit with application.  Applications should include all experience, training, education, or other information that is relevant to the announced vacancy.

HOW TO APPLY: 

  • Resume, including month and year of employment for each position (required).
  • Include name and contact information for at least three (3) professional references in your resume.
  • If claiming Veteran's Preference, completed SF-15 and a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, official statements, proof of service, etc.) is required.
  • If claiming Gold Star Veteran's Preference, completed SF-15 and a legible copy of DD-1300 as well as any other supporting documentation (official statements, document of service, court decree, etc.) is required.
  • If claiming Military Spouse Preference, a copy of sponsor's orders (applicable for NF-03 and below or equivalent).
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.
  • If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
  • If you are a current federal employee, submit your last three evaluations.

 

Submit resume to: NAF HR Office, PSC 1005 Box 19, FPO AA, 34009, you can drop at Bldg. 2124 (old school house, behind Windjammer) or email resume to:  kimberly.t.bennett.fn@us.navy.mil with the job title and number (#2023-036) in the subject line and on your resume. Failure to include this information will result in not being considered for the position.

As a condition of employment, the selectee will be required to participate in the Direct Deposit/Electronic Fund Transfer upon hiring.

The Department of Navy is an Equal Opportunity Employer.  All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

NOTE:

Management reserves the right to fill the vacancy by methods other than merit staffing procedures (i.e., non-competitive placements in lieu of, or as exceptions to competitive procedures), or cancel the vacancy announcement at any time during the recruitment process.